Android TV Box Stuck at Boot logo

If you have a problem with the TV Box, something does not work or work poorly here you can add a question
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Posts: 1
Joined: Thu Apr 23, 2020 3:43 pm

I have problem booting my android TV box as it always stuck the the company's logo 'Red Bean'.I need to do a hard reset by pressing the reset button using a toothpick,then it brought me to a screen by which I can choose the option:wipe all data/factory reset.I press ok to factory reset and ok again to restart.Unfortunately there is an error showing recovery android 5.0 not found and E:failed to mount/mnt/external_SD(no such device).I would like to know what happen and any idea how I can do to save my android box.I am trying to find the firmware to my TV box but to no avail.Can anybody help?Will downloading a new firmware solve my problem?

Thanks a lot!!!
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